Last Updated: September 2026

At Safin Supplies, we aim to provide reliable and convenient delivery for our customers. This Shipping Policy explains how orders are processed, delivered and handled.

1. Delivery Areas

We provide delivery services within South Africa. Delivery availability may depend on the customer’s location, order size, product availability and delivery requirements.

For locations outside our usual delivery areas, please contact us before placing an order to discuss available options.

2. Order Processing

Orders are processed once the order has been confirmed and the required payment or payment confirmation has been received.

Processing times may vary depending on the products ordered, quantities required and stock availability.

For wholesale and bulk orders, additional processing time may be required.

3. Delivery Times

We aim to deliver orders within the estimated timeframe provided at the time of purchase or quotation.

Delivery times may vary based on:

• Delivery location
• Order size and quantity
• Product availability
• Courier or delivery service
• Public holidays and weekends
• Circumstances outside our reasonable control

Estimated delivery times are not guaranteed unless a specific delivery arrangement has been confirmed in writing.

4. Shipping Costs

Delivery charges may vary depending on the order size, delivery location and shipping method.

Any applicable delivery fees will be communicated during the quotation or ordering process.

For wholesale and bulk orders, delivery arrangements and costs may be discussed based on the specific order requirements.

5. Bulk & Wholesale Orders

Large or bulk orders may require special delivery arrangements due to the size or quantity of the products.

Customers placing bulk orders should provide accurate delivery details and allow sufficient time for processing and transportation.

Our team will confirm relevant delivery arrangements when the order is processed.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Safin Supplies cannot be held responsible for delays or additional costs resulting from incorrect, incomplete or outdated delivery information supplied by the customer.

7. Receiving Your Order

Please check your order when it arrives to ensure that the products and quantities are correct.

If your order arrives damaged, incomplete or contains incorrect products, please contact us as soon as possible and provide your order details and relevant information.

8. Delayed Deliveries

While we aim to meet estimated delivery times, delays can sometimes occur due to circumstances outside our control.

These may include courier delays, weather conditions, public holidays, transportation issues, stock availability or other unforeseen circumstances.

We will make reasonable efforts to assist with delivery-related enquiries and provide updates where possible.

9. Delivery Confirmation

A delivery may be considered completed once the order has been delivered to the address provided by the customer or received by an authorised person at the delivery location.

Customers should ensure someone is available to receive the order where required.

10. Contact Us

If you have questions about delivery, shipping charges or the status of your order, please contact Safin Supplies.